Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices (“Notice”) describes the privacy practices of Drip Vitals LLC, doing business as Drip Vitals (“Drip Vitals,” “we,” “us,” or “our”).

Drip Vitals is a physician-led telehealth medical clinic. Medical care is provided under the clinical leadership of Dr. Emmanuel Noel Cruz Tancinco, the prescribing physician for Drip Vitals.

This Notice applies to protected health information (“PHI”) created, received, maintained, or transmitted by Drip Vitals in connection with the healthcare services we provide.

Your Rights

You have certain rights regarding your health information.

Get an Electronic or Paper Copy of Your Medical Record

You may ask to see or receive an electronic or paper copy of your medical record and other health information we maintain about you.

We will generally provide a copy or summary within the time required by applicable law.

We may charge a reasonable, cost-based fee when permitted by law.

Ask Us to Correct Your Medical Record

You may ask us to correct health information about you that you believe is incorrect or incomplete.

We may deny your request in certain circumstances permitted by law. If we deny the request, we will explain the reason in writing.

Request Confidential Communications

You may ask us to contact you in a particular way or at a particular location.

For example, you may ask us to communicate with you through:

Secure patient portal messaging
A particular telephone number
A particular email address
A different mailing address

We will accommodate reasonable requests as required by law.

Ask Us to Limit What We Use or Share

You may ask us not to use or disclose certain health information for treatment, payment, or healthcare operations.

We are not always required to agree to your request.

If you pay in full out of pocket for a healthcare service, you may ask us not to disclose information about that service to your health plan for payment or healthcare operations purposes. We will honor such a request when required by law unless disclosure is otherwise required.

Get a List of Certain Disclosures

You may ask for an accounting of certain disclosures of your health information made during the six years before your request.

The accounting generally does not include disclosures made for treatment, payment, healthcare operations, or certain other disclosures excluded by law.

Get a Copy of This Notice

You may request a paper or electronic copy of this Notice at any time.

A current copy is also available on the Drip Vitals website.

Choose Someone to Act for You

If another person has legal authority to act on your behalf, such as through a healthcare power of attorney or guardianship, that person may exercise your privacy rights.

We may ask for documentation confirming that person’s authority.

File a Complaint

You may file a complaint if you believe your privacy rights have been violated.

Contact:

Privacy Officer
Drip Vitals LLC
33 SW 2nd Ave, Suite 401
Miami, FL 33130
Phone: (888) 868-9906
Email: support@dripvitals.com

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

Drip Vitals will not retaliate against you for filing a complaint or exercising your privacy rights.

Your Choices

For certain health information, you may tell us your preferences regarding how information is shared.

Family, Friends, and Others Involved in Your Care

You may tell us whether you want us to share relevant health information with family members, friends, caregivers, or others involved in your care or payment for your care.

If you are unable to communicate your preference, we may share information when permitted by law if we reasonably believe doing so is in your best interest.

Disaster Relief

We may share limited information with disaster-relief organizations where permitted by law.

Marketing

We will obtain your written authorization before using or disclosing PHI for marketing when HIPAA requires such authorization.

Certain treatment-related, care-coordination, refill, or healthcare communications may be permitted without a marketing authorization.

Sale of PHI

Drip Vitals does not sell protected health information.

If an arrangement would constitute a sale of PHI under HIPAA, we will obtain written authorization when required.

Psychotherapy Notes

Most uses or disclosures of psychotherapy notes require written authorization when such records exist and HIPAA applies.

Fundraising

Drip Vitals does not currently use patient PHI for fundraising purposes.

If that practice changes, we will provide any notices and opt-out rights required by law.

How We Typically Use or Share Your Health Information

Treatment

We may use and disclose your health information to provide, coordinate, and manage your healthcare.

This may include sharing information with:

Dr. Emmanuel Noel Cruz Tancinco
Other healthcare professionals involved in your care
Laboratories
Specialists
Independent dispensing pharmacies
Other healthcare entities involved in your treatment

For example, when Dr. Tancinco determines that medication is medically appropriate, we may transmit your prescription and relevant information to a partner pharmacy so your prescription can be reviewed, prepared, dispensed, and shipped.

Payment

We may use and disclose health information as necessary to obtain or process payment for healthcare services.

This may include sharing limited information with payment processors and other entities involved in billing or payment administration.

Healthcare Operations

We may use and disclose health information to operate our medical practice, improve patient care, and conduct lawful healthcare operations.

Examples include:

Quality improvement
Clinical review
Compliance activities
Credentialing
Staff training
Patient support
Business administration
Fraud prevention
Technology administration
Legal and regulatory compliance

Partner Pharmacies

Drip Vitals does not own or operate a pharmacy and does not itself compound or dispense prescription medications.

When Dr. Emmanuel Noel Cruz Tancinco determines that prescription treatment is medically appropriate, Drip Vitals may transmit the prescription and information reasonably necessary for fulfillment to an appropriately licensed independent pharmacy.

Drip Vitals currently works with the following partner pharmacies:

Hallandale Pharmacy
2666 SW 36th St
Fort Lauderdale, FL 33312
Phone: (954) 455-3822
Website: hallandalerx.com

RX Compound Store
8950 SW 74th Ct, Suite 101
Miami, FL 33156
Phone: (786) 803-8947
Website: rxcompoundstore.com

Green Stone Rx
861 SW 8th Street, Suite 101
Miami, FL 33130
Phone: (855) 625-7588
Website: greenstonerx.com

Information shared with a dispensing pharmacy may include information reasonably necessary for treatment and lawful prescription fulfillment, such as:

Patient name
Date of birth
Contact information
Shipping address
Prescription information
Medication information
Relevant medical information
Allergy information
Other information reasonably necessary for safe dispensing

Partner pharmacies may use this information to:

Verify and process prescriptions
Dispense medications
Compound medications when legally permitted
Prepare prescription labels
Provide pharmacist counseling
Communicate with patients about prescriptions
Coordinate refills
Ship medications
Maintain required pharmacy records
Comply with pharmacy laws and regulations

Each pharmacy is an independent healthcare entity responsible for its own pharmacy operations, professional dispensing decisions, privacy practices, licensure, compounding practices where applicable, and regulatory compliance.

Drip Vitals may add, remove, or change pharmacy partners based on patient location, licensing, medication availability, regulatory requirements, or other appropriate considerations.

Business Associates and Service Providers

Drip Vitals may use third-party companies to perform services on our behalf.

These may include:

Electronic health record providers
Patient portal providers
Information technology providers
Secure communications providers
Cloud hosting companies
Cybersecurity providers
Billing and payment providers
Administrative service providers
Pharmacy technology providers

When required by HIPAA, we enter into appropriate Business Associate Agreements with service providers that create, receive, maintain, or transmit PHI on our behalf.

Public Health and Safety

We may disclose health information for public health and safety activities when permitted or required by law.

Examples include:

Preventing or controlling disease
Reporting adverse reactions to medication
Assisting with product or medication recalls
Reporting suspected abuse, neglect, or domestic violence when required or permitted
Preventing or reducing a serious threat to health or safety
Reporting information to public health authorities

Research

We may use or disclose health information for research when permitted by HIPAA and applicable law.

Where authorization, institutional review, waiver, or another legal requirement applies, we will comply with those requirements.

We may also use properly de-identified information for lawful research, analytics, quality improvement, and operational purposes.

Complying With the Law

We will disclose health information when federal or state law requires us to do so.

This may include disclosure to the U.S. Department of Health and Human Services when necessary to determine compliance with federal privacy requirements.

Health Oversight Activities

We may disclose health information to authorized healthcare oversight agencies for activities such as:

Audits
Investigations
Inspections
Licensing reviews
Professional disciplinary proceedings
Regulatory compliance reviews

Workers’ Compensation, Law Enforcement, and Government Requests

We may use or disclose health information when permitted or required by law for:

Workers’ compensation matters
Certain law-enforcement requests
Health oversight activities
Military functions
National security functions
Other lawful government activities

Additional restrictions may apply to certain categories of health information.

Lawsuits and Legal Proceedings

We may disclose health information in response to a valid court order, administrative order, subpoena, or other lawful legal process, subject to applicable privacy protections.

Medical Examiners and Funeral Directors

We may disclose health information to a coroner, medical examiner, or funeral director when permitted or required by law.

Organ and Tissue Donation

Where applicable, we may disclose health information to organizations involved in organ, eye, or tissue donation and transplantation.

Serious Threats to Health or Safety

We may use or disclose health information when necessary and legally permitted to prevent or reduce a serious and imminent threat to a person or the public.

Uses and Disclosures Requiring Written Authorization

Uses or disclosures of PHI that are not otherwise permitted or required by HIPAA generally require your written authorization.

Examples may include:

Certain marketing uses
Sale of PHI
Most uses of psychotherapy notes
Other uses not otherwise permitted by law

You may revoke an authorization in writing at any time, except to the extent we have already acted in reliance upon it.

Substance Use Disorder Records

Certain substance use disorder (“SUD”) records may receive additional protections under federal law, including 42 CFR Part 2.

To the extent Drip Vitals receives or maintains SUD patient records protected by Part 2, those records will be handled according to applicable Part 2 requirements.

Such records generally may not be used or disclosed in civil, criminal, administrative, or legislative investigations or proceedings against the patient without the patient’s written consent or appropriate court authorization as required by law.

If Drip Vitals uses Part 2 information for fundraising communications where applicable, we will provide the advance notice and choice required by law.

State Privacy Laws

Some states provide additional privacy protections that may be more protective than HIPAA.

Where applicable state law provides greater privacy protection, Drip Vitals will comply with the applicable more protective requirement.

Additional protections may apply to information involving:

Mental health
Substance use treatment
HIV/AIDS
Sexually transmitted infections
Genetic information
Reproductive healthcare
Other specially protected healthcare information

Telehealth and Electronic Communications

Drip Vitals provides healthcare through telehealth.

Patient information may be transmitted through:

Secure patient portal messaging
Electronic health records
Electronic prescription systems
Video consultations
Telephone calls
Email
SMS/text messaging

Drip Vitals uses reasonable safeguards designed to protect PHI.

Patients should use secure patient portal messaging for sensitive health information whenever possible.

Ordinary email and SMS may involve greater privacy risks than secure portal communications.

Patient Portal

Patients may use the secure Drip Vitals patient portal to access certain healthcare information and communicate with Drip Vitals.

Portal information may include:

Treatment information
Clinical communications
Prescription information
Appointment information
Medical records
Other healthcare information

Patients are responsible for protecting their login credentials and preventing unauthorized access to their accounts.

Data Breach Notification

Drip Vitals is required to maintain the privacy and security of protected health information.

If a breach occurs that compromises PHI and notification is required by law, Drip Vitals will notify affected individuals as required.

Our Responsibilities

Drip Vitals is required by law to:

Maintain the privacy and security of PHI
Provide this Notice describing our privacy practices and legal duties
Follow the terms of the Notice currently in effect
Notify affected patients when required if a breach compromises PHI
Respect patient privacy rights as required by law

We will not use or disclose your information in a manner not described in this Notice unless you authorize us to do so or applicable law permits or requires it.

Changes to This Notice

We may change the terms of this Notice and our privacy practices.

Changes may apply to information we already maintain as well as information received in the future.

The updated Notice will be posted on the Drip Vitals website and will include a revised effective date.

You may request a current copy at any time.

How to Exercise Your Privacy Rights

To request access to your records, request a correction, request confidential communications, request restrictions, request an accounting of disclosures, or exercise another applicable HIPAA privacy right, contact:

Privacy Officer
Drip Vitals LLC
33 SW 2nd Ave, Suite 401
Miami, FL 33130
Phone: (888) 868-9906
Email: support@dripvitals.com

You may also contact Drip Vitals through your secure patient portal.

We may verify your identity before processing a privacy request.

Privacy Complaints

If you believe your privacy rights have been violated, you may file a complaint with Drip Vitals:

Privacy Officer
Drip Vitals LLC
33 SW 2nd Ave, Suite 401
Miami, FL 33130
Phone: (888) 868-9906
Email: support@dripvitals.com

You may also file a complaint with the:

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775

Drip Vitals will not retaliate against you for filing a complaint. HHS’s current provider model expressly includes the patient’s right to complain to both the provider and HHS without retaliation.

Contact Information

Drip Vitals LLC
33 SW 2nd Ave, Suite 401
Miami, FL 33130
United States
Privacy Officer: Drip Vitals Privacy Officer
Phone: (888) 868-9906
Email: support@dripvitals.com

For medical questions, patients may communicate with Dr. Emmanuel Noel Cruz Tancinco through the Drip Vitals patient portal, telephone, SMS, email, or scheduled video consultation.

For medical emergencies, call 911 or go to the nearest emergency department.