The agreement that governs your use of DripVitals. Please read carefully. Last updated: July 7, 2026.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 17) THAT REQUIRE, WITH LIMITED EXCEPTIONS, THAT DISPUTES BETWEEN YOU AND DRIPVITALS BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND NOT BY A LAWSUIT, JURY TRIAL, OR CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
THE SERVICES ARE NOT FOR MEDICAL EMERGENCIES. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY OR MENTAL HEALTH CRISIS, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT ACCESS THE SERVICES FOR EMERGENCY CARE, AND DO NOT IGNORE OR DELAY OBTAINING PROFESSIONAL MEDICAL ADVICE BECAUSE OF INFORMATION ACCESSED THROUGH THE SERVICES.
These Terms of Service (“Terms”) are a binding agreement between you and DripVitals (“DripVitals,” “we,” “us,” or “our”), the operator of the website dripvitals.com and related technology (the “Platform”). The Platform enables you to access telehealth consultations with independent, licensed healthcare providers (“Providers”) who are employed or contracted by independent, professionally owned medical practices (the “Medical Groups”), and pharmacy dispensing and shipping services provided by independent licensed pharmacies (the “Pharmacies”) (collectively, the “Services”). By accessing or using the Services, you agree to these Terms, our Privacy Policy, our Refund Policy, and any additional consents presented during intake or checkout. If you do not agree, do not use the Services.
DripVitals is a technology and management services platform. DripVitals does not provide medical services, does not practice medicine or pharmacy, and does not interfere with the exercise of professional medical judgment. All medical services are provided by Providers through the Medical Groups, and all prescriptions are filled and dispensed by the Pharmacies. The Providers and Pharmacies are independent of DripVitals and are solely responsible for the professional services they render to you. Any provider–patient relationship is between you and your Provider/Medical Group — not between you and DripVitals — and is formed only when a Provider reviews your intake and accepts you into care, not by browsing the website, creating an account, or paying a fee.
You must be at least 18 years old, be located in a state where the Services are available, and have the legal capacity to enter this agreement. You agree to (a) provide accurate, current, and complete information during registration, intake, and thereafter; (b) use the Services only for yourself and never on behalf of another person; (c) keep your login credentials confidential and notify us promptly of unauthorized use; and (d) accept responsibility for all activity under your account. Providing false, incomplete, or misleading health information can result in serious harm to you and is grounds for immediate termination. We and the Medical Groups reserve the right to refuse, suspend, or terminate service to anyone at our discretion, to the extent permitted by law.
The Services constitute telehealth: the delivery of healthcare services using electronic communications between a Provider and a patient who are not in the same physical location. Telehealth may be used for evaluation, diagnosis, treatment, follow-up, and patient education, and may include the electronic transmission of your medical records, photographs, personal health information, and other data. By using the Services, you acknowledge and agree that:
Content on the website — including treatment pages, comparison tables, calculators, articles, and FAQs — is for general informational purposes only, is not medical advice, and does not create a provider–patient relationship. Health information changes; we do not warrant the accuracy or completeness of any content, and content is not a substitute for the individualized judgment of a licensed provider. Statements regarding compounded products have not been evaluated by the FDA.
Whether any medication is prescribed is determined solely by the professional judgment of a licensed Provider. Completing an intake, paying a subscription fee, or requesting a specific medication does not guarantee that any medication — or any particular medication — will be prescribed. You are not charged for medication unless it is prescribed. You agree to use medications only as directed, never to share, sell, or transfer any medication prescribed to you, and to inform your Provider of all medications, supplements, allergies, and material changes in your health. Certain medications may be unavailable in certain states or clinical circumstances.
Prescriptions are filled by independent licensed Pharmacies, which may include licensed compounding pharmacies (503A pharmacies and FDA-registered 503B outsourcing facilities). Compounded medications are not FDA-approved. The FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed, and compounded preparations are not established as equivalent to FDA-approved branded products. A Provider determines whether a compounded medication is appropriate based on your individual needs. Review our Important Safety Information and all pharmacy materials accompanying your medication. Actual product packaging may differ from images shown on the website.
Services are offered as subscription plans, which may include month-to-month plans and multi-month plans paid upfront or financed through a third-party buy-now-pay-later provider subject to that provider’s separate terms. By subscribing, you authorize us (and our payment processors) to charge your payment method on a recurring basis, at the interval and price disclosed at checkout, until you cancel. The full price, billing frequency, and cancellation method are displayed before you confirm each plan. You may cancel at any time through your account or by emailing support@dripvitals.com; cancellation stops future renewals and is governed by our Refund Policy. We may change prices for future billing periods with advance notice; continued use after the change takes effect constitutes acceptance. You are responsible for any taxes and for keeping a valid payment method on file. Promotional pricing applies only for the disclosed promotional period.
Prescribed medications ship from the Pharmacies to the address you provide, in discreet packaging. You are responsible for providing an accurate address, for retrieving deliveries promptly, and for storing medications as directed (including refrigeration where required). Title and risk of loss pass to you upon the carrier’s delivery to your address, except as provided in our Refund Policy for damaged, compromised, or undelivered orders.
By providing your phone number and email, you consent to receive transactional and care-related communications from us and from your Providers and Pharmacies — including order updates, shipment notices, refill and health reminders, and account messages — by email, phone, and SMS, including messages sent using automated technology. Consent to marketing messages is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to cancel SMS at any time and HELP for help; you may opt out of marketing emails via the unsubscribe link in any message. Opting out of marketing does not stop transactional or care-related messages, which you may manage by contacting support.
The Services, including all content, software, design, text, graphics, logos, and trademarks, are owned by DripVitals or its licensors and protected by intellectual-property law. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use. No other rights are granted. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation. Third-party product names — including Wegovy®, Ozempic®, Zepbound®, and Mounjaro® — are trademarks of their respective owners; DripVitals is not affiliated with, endorsed, or sponsored by those companies.
If you believe content on the Services infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to support@dripvitals.com with the subject line “DMCA Notice,” including identification of the work, the allegedly infringing material and its location, your contact information, a statement of good-faith belief, a statement of accuracy under penalty of perjury, and your physical or electronic signature.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DRIPVITALS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT ANY PRESCRIPTION WILL BE ISSUED; OR THAT ANY PARTICULAR HEALTH OUTCOME WILL BE ACHIEVED. INDIVIDUAL RESULTS VARY. DRIPVITALS IS NOT RESPONSIBLE FOR THE PROFESSIONAL ACTS OR OMISSIONS OF ANY PROVIDER, MEDICAL GROUP, OR PHARMACY, OR FOR THE ACTIONS OR INACTIONS OF ANY USER.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DRIPVITALS OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRIPVITALS’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO DRIPVITALS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). Nothing in these Terms limits liability that cannot be limited under applicable law, or the professional responsibility of Providers and Pharmacies for the services they render. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless DripVitals and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your violation of these Terms; (b) your misuse of the Services or any medication; (c) inaccurate or incomplete information you provide; or (d) your violation of any law or the rights of any third party.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
Informal resolution first. Before filing any claim, you and DripVitals agree to try to resolve the dispute informally: send a written notice describing the dispute, your account email, and the relief sought to support@dripvitals.com with the subject “Notice of Dispute.” The parties will attempt in good faith to resolve the dispute within 30 days of receipt; if unresolved, either party may commence arbitration.
Agreement to arbitrate. You and DripVitals agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, “Disputes”) will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator, rather than in court — except that each party retains the right (i) to bring an individual action in small claims court, and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual-property rights. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement. Arbitration will take place in the county of your residence or another mutually agreed location, or by remote/telephonic hearing. If your claim for damages does not exceed $10,000, DripVitals will pay AAA filing, administrative, and arbitrator fees not otherwise allocated to us by the AAA Rules, unless the arbitrator finds the claim frivolous.
Class action waiver. YOU AND DRIPVITALS EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. Claims may be brought only in an individual capacity. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, with the remainder of this section remaining in effect.
Opt-out. You may reject this arbitration agreement by emailing support@dripvitals.com with the subject “Arbitration Opt-Out,” including your name and account email, within 30 days of first accepting these Terms. Opting out of arbitration does not affect any other provision of these Terms. If we materially change this Section 17 after you accept these Terms, you may reject the change by written notice within 30 days of the change taking effect, in which case the prior version of this section applies.
These Terms and any Dispute are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law principles. Subject to Section 17, any judicial proceeding shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction.
We may suspend or terminate your access to the Services, with or without notice, for any reason permitted by law, including violation of these Terms or safety concerns. You may stop using the Services at any time; see the Refund Policy for the effect of cancellation on billing. Upon termination, your right to use the Services ceases, but the Medical Groups and Pharmacies remain obligated to provide access to your health records as required by law. The following sections survive termination: 2, 5, 12–18, and 20.
Changes. We may modify these Terms from time to time; the “Last updated” date reflects the current version, material changes will be notified through the Services or by email, and continued use after the effective date constitutes acceptance. Severability. If any provision is held unenforceable, the remainder remains in full effect. No waiver. Our failure to enforce any provision is not a waiver. Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control. Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, and any consents presented during intake or checkout, are the entire agreement between you and DripVitals regarding the Services.
Questions about these Terms: support@dripvitals.com.
See also our Privacy Policy, Consumer Health Data Privacy Policy, Refund Policy, and Important Safety Information.